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FAQ's & Return Policy
Can I return my items?
Here at Dotty’s we hope that all of our customers always receive high quality products. In the rare event that something may be faulty with the item(s) you have purchased, or if that you have received the wrong item/an item is missing, please get in touch with us as soon as possible. You can reach us through the customer service tab when logging in to your account or you can call us on 01472 485435 for assistance. When contacting us please be prepared to have as many details at hand as possible. This includes your order number and if emailing, please attach a photograph of your fault.
If you are not completely satisfied with your item(s), you can return them simply by placing the unused item(s) in it’s original, undamaged packaging within 14 days of purchase for a refund.
When the item(s) have been received in store, we will refund the value of the item(s) to the account used to place the order. We will not refund the original shipping costs or the costs of the return.
ALL item(s) MUST be unworn, unwashed and unaltered. The return MUST have the original documentation included. Item(s) found to be any of the previously mentioned will not be accepted for a refund and will be returned. This is up to the discretion of Dotty’s Fashion Lounge staff.
Can I change my order?
Each order is different and it generally depends on whether the order has been processed or not. Please contact us as soon as you realise you'd like to make an amendment to see whether this is possible.
Do you accept orders over the phone?
Yes, of course! Make a note of the name of the items you'd like to purchase and their colours and then give us a call on 01472 485435.
We will be more than happy to help you with your order.
Where are you located?
Dotty's Fashion Lounge
251 Grimsby Road
What is ‘One Size’?
The majority of Dotty's items are classed as 'one size'.
Each of the different styles can vary in sizing as some styles may be bigger than others.Our larger One Size items generally range from a size 10-22 and our smaller One Size items can start from a 6-12. It truly does depend on the differing styles.
We have added an estimation of the sizes in the item descriptions on our website. If you are in store, please ask a member of staff who would be more than happy to assist.
Can I use my NHS card for discount?
Yes! At Dotty's we're happy to offer NHS staff 10% discount in store. Simply show the staff at the till your entitlement card and receive 10% off your non-sale items.
We can now offer the 10% NHS Discount online too. Create an account with us online and email a photo of your NHS card to firstname.lastname@example.org. Once we can verify you are a valid NHS staff member your account will automatically receive 10% off when you proceed to the checkout!